Question 1

How often should I change engine oil in UAE climate?

Accepted Answer

In the UAE's extreme heat, we recommend changing engine oil every 5,000-7,500 km for conventional oils and 10,000-15,000 km for fully synthetic oils. The high ambient temperatures (often exceeding 45°C) accelerate oil degradation. For city driving in Dubai with frequent stop-and-go traffic, consider the lower end of the interval. Always check your vehicle owner's manual for manufacturer-specific recommendations. Using high-quality synthetic oils like Mobil 1, Shell Helix Ultra, or Castrol EDGE can extend intervals while providing superior protection.

Question 2

What's the difference between AGM and conventional car batteries?

Accepted Answer

AGM (Absorbed Glass Mat) batteries are premium options designed for modern vehicles with start-stop technology and high electrical demands. Key differences: AGM batteries have 3-5 year lifespan vs 2-3 years for conventional; they're spill-proof and can be mounted in any position; they provide faster charging and better deep discharge recovery; they're essential for vehicles with start-stop systems, regenerative braking, or extensive electronics (navigation, premium audio, etc.). While AGM batteries cost more upfront (AED 850+ vs AED 420+), they provide better value for luxury vehicles like BMW, Mercedes, and Audi in UAE conditions.

Question 3

Which oil viscosity is best for UAE heat?

Accepted Answer

For UAE's extreme temperatures, most manufacturers recommend slightly different viscosities than cooler climates. Popular choices: 5W-30 (most common - balances protection and efficiency), 5W-40 (for high-performance and European vehicles), 0W-20 (for newer fuel-efficient and hybrid vehicles), 10W-40 (for older vehicles and high-mileage engines). The 'W' number indicates cold-start performance (lower is better for easy starts), while the second number indicates high-temperature protection (higher provides better protection in extreme heat). Always consult your owner's manual first, then consider UAE climate. Our viscosity guide tool can help you select the right grade.

Question 4

Do you provide installation services in Dubai and Sharjah?

Accepted Answer

Yes! We provide professional installation services at our service centers in both Dubai and Sharjah. We also offer mobile on-site installation for batteries, engine oils, filters, and other maintenance items - we come to your location (home, office, or roadside). Installation is performed by certified technicians using proper equipment and genuine parts. Services include: Free battery installation and disposal, Oil change service (includes filter), Brake pad installation, Filter replacement, and more. Contact us to schedule an appointment or request mobile service. Same-day service available for most locations in Dubai and Sharjah.

Question 5

Are your spare parts genuine OEM or aftermarket?

Accepted Answer

We stock both genuine OEM (Original Equipment Manufacturer) parts and premium aftermarket alternatives. OEM parts are original manufacturer parts with full warranty - identical to what's installed at the factory. Our aftermarket selection features top-tier brands like Bosch, Mann-Filter, NGK, Gates, and Valeo - often manufactured by the same suppliers as OEM parts but at competitive prices. Both options meet or exceed OEM specifications. Our experts can help you choose based on your vehicle, budget, and requirements. All parts come with warranty and are suitable for UAE climate conditions.

Question 6

What warranty do you provide on products?

Accepted Answer

Warranty varies by product and brand: Engine Oils: 6-12 months against defects (Mobil 1, Shell, Castrol, Total). Batteries: 18-48 months depending on type (AGM batteries: 24-36 months, Starter batteries: 24-36 months, Inverter batteries: up to 48 months). Spare Parts: 6-24 months (Bosch, NGK often provide 24 months on selected products). Warranty covers defects in materials and workmanship. Installation-related issues are covered separately when installed by our technicians. Warranty terms are clearly stated on each product page and include coverage details, exclusions, and claim procedures.

Question 7

Can I return or exchange a product if it doesn't fit my vehicle?

Accepted Answer

Yes, we accept returns and exchanges within 14 days of purchase for unopened, unused products in original packaging. For parts ordered based on our fitment recommendations, we'll exchange at no additional cost if the part doesn't fit as specified. Return policy: Unopened products: full refund or exchange. Opened but unused products: exchange only (may be subject to 15% restocking fee). Used/installed products: no return (unless defective). Custom-ordered or special-order items are non-returnable unless defective. To ensure proper fitment, use our 'Find My Part' tool or consult with our technical support before purchasing. Keep your receipt and original packaging.

Question 8

Do you deliver across UAE?

Accepted Answer

Yes, we offer delivery across UAE with focus on Dubai and Sharjah: Free delivery for orders above AED 200 within Dubai and Sharjah. AED 25 delivery fee for orders below AED 200. Same-day delivery available for orders placed before 2 PM (subject to stock and location). Express delivery and scheduled delivery options available. Track your order in real-time through our system. Abu Dhabi, Ajman, and other emirates: 1-2 day delivery (delivery fees apply). Bulk orders and fleet customers: special delivery arrangements available. Contact us for delivery to remote areas or large orders.

Question 9

How do I know which battery is right for my car?

Accepted Answer

Selecting the right battery depends on several factors: Check your owner's manual for manufacturer specifications (voltage, capacity, dimensions). Consider your vehicle type: Conventional batteries (AED 420-550) for standard vehicles without start-stop. EFB batteries (AED 520+) for entry-level start-stop systems. AGM batteries (AED 850-1100) for advanced start-stop, luxury vehicles, or high electrical demands. Verify physical dimensions (Length x Width x Height) to ensure proper fit. Match or exceed CCA (Cold Cranking Amps) specification. Use our battery finder tool or consult our experts with your vehicle's make, model, and year. We'll recommend the optimal battery for UAE climate and your driving conditions.

Question 10

What payment methods do you accept?

Accepted Answer

We accept multiple payment methods for your convenience: Cash on Delivery (COD) - pay when you receive your order. Credit and Debit Cards - Visa, Mastercard, American Express (secure online payment). Bank Transfer - for larger orders or corporate accounts. Digital Wallets - Apple Pay, Samsung Pay (where available). Corporate Credit Accounts - NET 30 payment terms for registered businesses and workshops (subject to approval). Installment Plans - available through select credit cards for purchases above AED 1000. All online payments are processed through secure, PCI-compliant gateways. Payment is due upon delivery for COD orders.

Premium Spare Parts & Engine Oils — Dubai & Sharjah | HA Auto

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Mobil 1 5W-30 Fully Synthetic Engine Oil

Shell Helix Ultra 0W-20 ECO Fully Synthetic

Castrol EDGE 0W-40 A3/B4 Titanium FST

Castrol GTX Ultraclean 10W-40 Semi-Synthetic

Total Quartz 9000 5W-40 Fully Synthetic

Mobil Super 15W-50 Mineral Engine Oil

Shell Helix HX7 5W-30 Semi-Synthetic

Mobil ATF 220 Automatic Transmission Fluid

Castrol Axle EPX 80W-90 Gear Oil

Total Fluidmatic CVT MV Transmission Fluid

Shell Brake Fluid DOT 4 ESI

Castrol Radicool SF Coolant/Antifreeze

Mobil Super 3000 X1 5W-40 Synthetic

Total Quartz 5000 20W-50 Mineral Oil

Shell Advance AX7 10W-40 4T Motorcycle Oil

Castrol Power1 Racing 4T 10W-50 Fully Synthetic

Mobil Delvac MX 15W-40 Diesel Engine Oil

Total Multis Complex EP2 Lithium Grease

Shell Helix HX8 5W-40 Synthetic Technology

Mobil 1 ESP 5W-30 Advanced Fuel Economy

Genuine Spare Parts

Bosch QuietCast Premium Ceramic Brake Pads - Front

NGK Iridium IX Spark Plugs - Set of 4

Mann-Filter CU 2882 Cabin Air Filter with Activated Carbon

Bosch Premium Oil Filter - Spin-On Type

Gates Racing Timing Belt Kit with Water Pump

Valeo Silencio X-TRM Flat Beam Wiper Blades - Pair

Mann-Filter C 3698/3 Engine Air Filter

Bosch In-Line Fuel Filter

Gates Micro-V Multi-Rib Serpentine Belt

Bosch QuietCast Premium Disc Brake Rotor - Front

NGK U5002 Ignition Coil

Valeo Complete Clutch Kit - Disc, Pressure Plate & Bearing

Mann-Filter WK 939/7 Diesel Fuel Filter with Water Separator

Bosch Remanufactured Alternator - 120A

Gates Premium Molded Radiator Hose - Upper & Lower Set

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